KIGURUMI HEAD SHELL – DEPOSIT, BALANCE & AFTER-SALES SERVICE

一. Deposit Rules

1：This is a custom-made Kigurumi head shell. Order placement means payment of the deposit (80% of total price recommended), which is used to start modeling, proofing and material preparation.

2：Production will begin after deposit payment. Please confirm head circumference, character, color and other requirements.

3：The deposit is non-refundable if the order is canceled, modified, or the buyer fails to confirm the design on time without valid reason. The deposit can be retained or transferred to another buyer.

4：We will send photos for confirmation after modeling/white mold is completed. No major changes are allowed after confirmation; minor adjustments are subject to seller approval.

二. Balance Payment

1：After the product is finished and photo-confirmed, you will be notified to pay the balance (total price – deposit).

2：The balance must be paid within 72 hours. Overdue payment will be regarded as cancellation of order, deposit will not be refunded, and the finished product will be handled separately.

3：Shipping will be arranged after full balance payment

三. Shipping & Sign-off

1：Custom production time: about 30-150 working days, depending on progress updates.

2：Photos will be provided before shipping; tracking number will be sent after delivery.

3：Please inspect the package immediately upon receipt. Contact us with photos if damaged or lost; damage claims will not be accepted after sign-off.

四. After-Sales Service

1：Quality issues: Gluing, cracking, obvious workmanship defects will be repaired or replaced for free, with shipping fees covered by the seller.

2：Size issues: Made according to buyer-provided head circumference. Size errors within reasonable range are normal. Free after-sales is not provided if head circumference is provided incorrectly; paid adjustment is available.

3：Appearance & color difference: Handmade products may have slight color difference and minor details. These are NOT quality issues. No return/refund for “not like the picture” or “not satisfied” after confirmation.

4：No returns or refunds: Custom products do not support 7-day free return or unreasonable refund. Please confirm all details before ordering.

5：Warranty period: Quality issues must be reported within 7 days after sign-off. Man-made damage, modification or improper use are not covered; paid repair is available.

6：Accessories: Default includes  (inner lining, fixing strap, storage bag, etc.). Free re-send if missing.

五. Important Notes

1：Placing an order means you have read and agreed to the above terms.

2：All communication is based on Whatsapp  chat/order notes. Off-platform transactions are not protected.

3:Delays due to force majeure will be handled through friendly negotiation.